Return Policy
If you are not 100% satisfied with your purchase, you may return it based on the applicable category listed below, within the timeframe specified in the applicable category. All refunds, whether full or partial, shall be in the form of a company check. All credit card returns are subject to a 4% refund fee. Additional terms and conditions with respect to different categories of items are as follows:
Stock Jewelry Other Than Stock Rings: Stock jewelry sold from our inventory must be in original and unused condition. SDS will not accept any items showing any signs of wear or alteration by a jeweler other than SDS. Returns may not be requested after 14 days from the original invoice date. For any such requests after 14 days from the original invoice date, please see our Buyback Policy below.
Stock Rings: Stock rings sold from our inventory must be in original and unused condition. SDS will not accept any items showing any signs of wear or alteration by a jeweler other than SDS. Returns may not be requested after 7 days from the original invoice date. For any such requests after 7 days from the original invoice date, please see our Buyback Policy below.
Made-to-Order Rings and Jewelry: Made-to-order pieces are non-refundable and subject to a minimum restocking fee of 30%. For any such requests, please see our Buyback Policy below.
Custom-Made Rings and Jewelry: Custom-made pieces are non-refundable and subject to a minimum restocking fee of 50%. For any such requests, please see our Buyback Policy below.
Diamonds or Gemstones From Our Inventory: Larger diamonds and gemstones are fully refunded as long as it is in its original condition and returned with the original grading report within 14 days from the original invoice date. For any such requests after 14 days from the original invoice date, please see our Buyback Policy below.
Diamonds or Gemstones Sourced and Invoiced Per Customer Request: Larger diamonds and gemstones sourced and invoiced per customer request must be in its original condition and returned with the original grading report within 14 days from the original invoice date and will be subject to a 25% restocking fee. For any such requests after 14 days from the original invoice date, please see our Buyback Policy below.
Buyback Policy: Used, altered, worn, or non-refundable rings and jewelry can be bought back as recycled materials. See the categories above for restocking fees for particular types of items. Larger diamonds may be bought back between 30-90% of original sale price subject to market demand as long as it is in its original condition and returned with the original grading report. Our buy back policy only applies to GIA/AGS graded diamonds. The engagement ring or other jewelry that such diamonds are attached to will be assessed and bought back accordingly if bought back by SDS. SDS reserves the right to refuse to buy back any items.
If you are not 100% satisfied with your purchase, you may return it based on the applicable category listed below, within the timeframe specified in the applicable category. All refunds, whether full or partial, shall be in the form of a company check. All credit card returns are subject to a 4% refund fee. Additional terms and conditions with respect to different categories of items are as follows:
Stock Jewelry Other Than Stock Rings: Stock jewelry sold from our inventory must be in original and unused condition. SDS will not accept any items showing any signs of wear or alteration by a jeweler other than SDS. Returns may not be requested after 14 days from the original invoice date. For any such requests after 14 days from the original invoice date, please see our Buyback Policy below.
Stock Rings: Stock rings sold from our inventory must be in original and unused condition. SDS will not accept any items showing any signs of wear or alteration by a jeweler other than SDS. Returns may not be requested after 7 days from the original invoice date. For any such requests after 7 days from the original invoice date, please see our Buyback Policy below.
Made-to-Order Rings and Jewelry: Made-to-order pieces are non-refundable and subject to a minimum restocking fee of 30%. For any such requests, please see our Buyback Policy below.
Custom-Made Rings and Jewelry: Custom-made pieces are non-refundable and subject to a minimum restocking fee of 50%. For any such requests, please see our Buyback Policy below.
Diamonds or Gemstones From Our Inventory: Larger diamonds and gemstones are fully refunded as long as it is in its original condition and returned with the original grading report within 14 days from the original invoice date. For any such requests after 14 days from the original invoice date, please see our Buyback Policy below.
Diamonds or Gemstones Sourced and Invoiced Per Customer Request: Larger diamonds and gemstones sourced and invoiced per customer request must be in its original condition and returned with the original grading report within 14 days from the original invoice date and will be subject to a 25% restocking fee. For any such requests after 14 days from the original invoice date, please see our Buyback Policy below.
Buyback Policy: Used, altered, worn, or non-refundable rings and jewelry can be bought back as recycled materials. See the categories above for restocking fees for particular types of items. Larger diamonds may be bought back between 30-90% of original sale price subject to market demand as long as it is in its original condition and returned with the original grading report. Our buy back policy only applies to GIA/AGS graded diamonds. The engagement ring or other jewelry that such diamonds are attached to will be assessed and bought back accordingly if bought back by SDS. SDS reserves the right to refuse to buy back any items.